Frequently Asked Questions

Shipping times will vary depending on the specific item(s) in your order and when the order is placed.

Orders will ship out once they are complete. If there are multiple items in your order, once the last item is ready for shipping, we will send out the order. If your order includes a pre-sale item, the order will ship once the last pre-sale item is ready. Likewise, if your order includes a CGC item, the order will ship once we have the last item back from CGC.

Orders may take a few weeks to ship if it includes a pre-sale, if we are waiting for the items to be shipped to our warehouse, to be printed/produced, for a comic to be signed, for CGC to grade an item, or if our team is out of the office working a live event.

CGC graded items will be sent to CGC for grading after the order has been placed. It can take CGC 6 to 12 weeks (or longer) to grade the item and return it to us for shipping, depending on their current volume.

You will receive a shipping notification once your order is ready to ship. If you have not yet received a shipping notice 6 weeks after the order had been placed for non-CGC orders, please send an email to order@shopfanexpo.com, including your order number, and we can follow up with our warehouse on the status of your order. For orders including CGC items, please allow at least 12 weeks before emailing for a status update.

Note that order dates are done in the international style, with the date first, followed by the month, then the year (DD-MM-YYYY).

We can ship to customers located in the United States and Canada. Unfortunately we are not able to ship elsewhere.

Please try the following trouble-shooting tips when placing an order or creating an account:

1. If you are a new customer, it may help to register your account before trying to make the purchase, rather than as part of the purchase process. Visit the page below to create an account first: https://www.shopfanexpo.com/index.php?route=account/register After registering your account, you can then go back to your cart and check out as a returning customer.
2. Make sure that you have selected the correct country before attempting to check out. Note that we can only ship to customers in Canada or the United States. We are not able to ship to any other countries. On a computer: the country will appear at the top right and you can click the country icon to change it. On a phone: click the hamburger menu at the top left, then click the country icon to change it.
3. Type in your information manually and do not use autofill for your email or address, as sometimes autofill can add extra hidden characters that can create problems when trying to check out or create an account.
4. For US zip codes, you may be required to use the full 9-digit (5 + 4) zip code number.
5. Be sure to double check that any required check-boxes have been marked.
6. Try using a different browser or device.

If you are still having trouble after trying all the steps above, please take a screenshot of the issue and send an email to order@shopfanexpo.com and we will help troubleshoot.

For customers in the US, your full 9-digit zip code is required. If you are unsure of your full zip code, you can look this up on the USPS website, or you can check a piece of mail for the full zip code that includes the +4 numbers at the end.

Your card is charged as soon as the order has been placed.

Your order status will say "processing" until such time that it has been shipped out. Once we have sent out your order, the status will change from "processing" to "shipped."

Unfortunately we're not able to combine shipping on multiple orders or add items to an order that has already been submitted. You would need to place a new order, with a separate shipping fee, for any additional items you would like to order.

As noted on our website terms regarding Refunds and Exchanges, all sales are final. We are not able to cancel or refund any orders or items on your order.

If you have accidentally added too many items to your cart, please email order@shopfanexpo.com right away, including your order number, to see if the order can be modified before it has shipped. Some orders may ship the same day, so please contact us right away if you note an error on your order. Any modifications to an order must be approved by our merchandise manager. We will not be able to modify any orders that have already shipped.

Also note that we are not able to combine shipping on multiple orders, or add items to an existing order.

If you are looking to order merchandise associated with a specific FAN EXPO HQ event, some items, such as lanyards, tees, pins, posters, and tote bags, can be ordered right along with your show admission. Just add the show admission to your cart, then select the desired optional add-on items before checkout. Note that these merchandise add-ons will not be shipped, you will pick them up in person at the event. This guarantees that you will have those items for the event.

Some show exclusives, such as comics and collectibles, cannot be ordered in advance. You would need to buy them in person at the show, from the FAN EXPO merchandise booth.

Orders placed at shopfanexpo.com are not guaranteed to arrive by a specific date. If you need an item from shopfanexpo.com in time for a specific event, for the best chance of receiving that item in time, we recommend ordering at least 60 days in advance, or opting to purchase items in-person at the event instead.

Pricing shown depends on what you have set for the country when on the ShopFanExpo website. We are able to ship to customers in both the US and Canada, so it will display pricing depending on which country you have selected.

If you select the US, then prices will be shown in US dollars (USD). If you select Canada for your country, the price is in Canadian dollars (CAD).

To check or change your country:

1. On a computer: the country will appear at the top right and you can click the country icon to change it.
2. On a phone: click the hamburger menu at the top left, then click the country icon to change it.

We accept most major credit cards. We are not able to accept payments via PayPal, Venmo, CashApp, or other similar payment platforms.

Orders going to US addresses will ship from the United States. Orders going to Canadian addresses will ship from Canada. You will not need to pay customs.

Note that we can only ship to customers in the US and Canada.

Order dates are done in the international style, with the date first, followed by the month, then the year (DD-MM-YYYY).

For example, May 4th, 2024 would be written as 04-05-2024 on your order.

Yes. Unless otherwise noted in the product details, autographs will include a FAN EXPO Certificate of Authenticity.

Unless otherwise specified, all signatures and autographs are genuine and hand-signed by the celebrity specified. These have usually been signed for us by celebrities who have appeared at past FAN EXPO live events. Autographs will include a FAN EXPO Certificate of Authenticity, as noted in the product details.

The listing photo is an example of what you are ordering, and your autograph will be on the same photo as pictured. However we have multiple copies of each autograph, often that are signed on different dates, so the signature placement, pen used, and other characteristics of the signature may differ from the autograph you are sent for your order. This includes whether or not an inscription was added.

If you have a strong preference to have the autograph in the same pen color shown on the listing photo, please add a note at checkout on your order and our team will do our best to accommodate if possible.

Signed photos available for purchase at shopfanexpo.com were previously signed and therefore not able to be personalized.

No. Because we offer a flat shipping fee for your entire order, we are not able to ship out your order until everything is complete. Once CGC has completed the grading process, we will send out your full order.

We recommend placing separate orders if you wish for items to be shipped at separate times.

Once an order is placed for a CGC comic, it is then sent to CGC to begin the grading process. In some cases, if the comic is on pre-order or awaiting a signature, we will need to wait until the comic arrives at our warehouse to then send it to CGC for grading.

The amount of time needed for CGC to complete the grading process can vary, depending on CGC's current workload. It can take CGC 6 to 12 weeks (or longer) to grade the item and return it to us for shipping, depending on their current volume. In some cases, if the comic is on pre-order or awaiting a signature, we will need to wait until the comic arrives at our warehouse to then send it to CGC for grading, which can extend the timeframe needed in order to complete the order.

Please keep this timeframe in mind when ordering CGC graded comics.

If you need other items in your order sooner, we recommend ordering your CGC comic separately from other items as we cannot split up the order for shipping.

Yes. Unless otherwise noted in the product details, comics that are listed as signed by a specific comic artist, creator, or writer will include a FAN EXPO Certificate of Authenticity.

For merchandise associated with a specific FAN EXPO HQ event, some items, such as lanyards, tees, pins, posters, and tote bags, can be ordered right along with your show admission. Just add the show admission to your cart, then select the desired optional add-on items before checkout. Note that these merchandise add-ons will not be shipped, you will pick them up in person at the event. This guarantees that you will have those items for the event.

Some show exclusives, such as comics and collectibles, cannot be ordered in advance. You would need to buy them in person at the show, from the FAN EXPO merchandise booth.

Occasionally, after a show, if exclusives have not sold out, we may list them for sale on shopfanexpo.com. The best way to ensure you get the items you want is to buy them at the show!

For merchandise associated with a specific FAN EXPO HQ event, some items, such as lanyards, tees, pins, posters, and tote bags, can be ordered right along with your show admission. Just add the show admission to your cart, then select the desired optional add-on items before checkout. Note that these merchandise add-ons will not be shipped, you will pick them up in person at the event. This guarantees that you will have those items for the event.

Some show exclusives, such as comics and collectibles, cannot be ordered in advance. You would need to buy them in person at the show, from the FAN EXPO merchandise booth.

Occasionally, after a show, if exclusives have not sold out, we may list them for sale on shopfanexpo.com. The best way to ensure you get the items you want is to buy them at the show!

Our Returns and Exchange policy can be found at the bottom of our website.

As noted on our website terms regarding Refunds and Exchanges, all sales are final. We are not able to cancel or refund any orders or items on your order.

If you have accidentally added too many items to your cart, please email order@shopfanexpo.com right away, including your order number, to see if the order can be modified before it has shipped. Some orders may ship the same day, so please contact us right away if you note an error on your order. Any modifications to an order must be approved by our merchandise manager. We will not be able to modify any orders that have already shipped.

Also note that we are not able to combine shipping on multiple orders, or add items to an existing order.

If there was a problem with your order, please contact us at info@shopfanexpo.com and we'll do our best to make it right for you. We just ask that you contact us within 30 days of receiving your order. Please make sure to include your order number, as well as any photos of the issue, if applicable.

Issues will be reviewed by our merchandise manager on a case-by-case basis, and we will provide you with next steps once he has had a chance to review your concerns. Please note, for any authorized returns or exchanges on defective or damaged items, if return of the damaged item is required, we are not able to provide a return shipping label or cover return shipping costs.